It is secure, uncomplicated and ensures faster processes in the refectories. With the online card service, you don't lose track of your spending.
What is Autoload and how does it work?
If you are not sure whether your account is covered, you can also refuse the top-up at the checkout and top up the minimum amount of €5 at one of the top-up counters.
For example: you have set a minimum balance of €5 and a top-up amount of €20. By buying a meal at Mensa, you fall below the minimum credit of €5 and are then asked by the cashier if you would like to top up. If you agree, your card will automatically be topped up with the fixed top-up amount of 20 euros, which will be debited from your account by direct debit or PayPal. If you refuse, the price of the meal will be deducted from your card without a top-up.
What are the advantages of using Autoload?
The autoload procedure helps to avoid longer waiting times in the Mensen and cafeterias. It also saves you having to queue at the charging station. Autoload is cashless, secure and uncomplicated and ensures faster processes in the Mensen. In addition, you can view the history of the last 90 days in the online portal at kartenservice.studentenwerk-freiberg.de, so you don't lose track of your spending. The online card service is only available to users of the autoload procedure.
Where can I register and what do I need to use it?
Note: You need your card number to use the card service. This is displayed, for example, when you hold the card up to the machine.
Where and how can I charge my card using Autoload?
What is the online card service?
To use the card service, you need your card number, which is displayed when you hold your card up to the machine.
What do minimum balance and charge amount mean?
Can I change the minimum balance and the charge amount?
You set the amounts for the minimum credit and the charging amount either when concluding the Autoload agreement at the service points in the Mensen or when setting them up yourself in the online portal. These amounts can be changed at any time in the online portal of the card service at kartenservice.studentenwerk-freiberg.de.
What if I have too little money in my bank account?
If you use Autoload with PayPal, the situation is somewhat different. PayPal will pay for you in advance. This means that the Studentenwerk receives your money and credits it to your card. In this case, you will incur debts with the payment service provider PayPal.
Block due to payment arrears - what to do?
An arrearage occurs as follows: If the card is charged via Autoload, the amount will be collected from your account by direct debit after approximately three to five working days. It may happen that the bank refuses the collection for various reasons. In this case, both the user's bank and the Studentenwerk's bank will charge a return debit note fee. The chargeback is made up of the amount of the charge and the fees.
If you use Autoload in connection with PayPal, a possible payment arrears arises between PayPal and you. This cannot be settled with the Studentenwerk. You must contact PayPal as soon as possible.
What happens if I lose my card?
In case of loss of the student ID card or the Mensa card, the card holder has to block the card as soon as possible on his/her own responsibility either online at kartenservice.studentenwerk-freiberg.de or in the Mensa administrations in order to prevent misuse by third parties. The Studentenwerk Freiberg is not liable in any case of misuse that was facilitated or caused by the loss.
What to do when returning the card?
Before returning a card, Autoload must be deactivated either at kartenservice.studentenwerk-freiberg.de or at the Mensa administration.